Terms of Use

By using Globiqo you agree to these terms. You must be 18 or older, or using Globiqo with the consent and involvement of a parent or guardian who accepts these terms for you.

Globiqo is a ticketing and discovery platform. We provide the technology to find, sell, and manage tickets to live events. We are not the organiser of the events sold through Globiqo, and we do not run those events.

The organiser is responsible for the event itself: whether it happens, when and where, what it is like, and honouring what they advertised. If an event is cancelled, changed, or not as described, that is a matter between you and the organiser, subject to the refund terms below and to your rights under local law.

Where Globiqo offers resale, transfer, waitlist, or community features, we provide them as tools. The underlying ticket contract is still with the organiser.

You are responsible for the accuracy of the details on your account and for keeping your sign-in secure. Tell us at hello@globiqo.app if you think someone else has accessed your account. You may delete your account at any time from inside the app.

The price you see at checkout is the price you pay. Globiqo's fee is a flat 6% of the ticket price, shown as the booking fee before you enter your card. Where the organiser has chosen for you to cover it, it is included in your total; where the organiser covers it, you pay the ticket price plus only the payment processor fee. Nothing is added after checkout.

Payments are processed by a licensed third-party payment processor. You can pay by card, bank transfer, or mobile money where it is available in your market. We support the Nigerian Naira, the Ghanaian Cedi, the Kenyan Shilling, the South African Rand, and the West African CFA Franc.

If an organiser cancels an event, you are refunded the full ticket price. Globiqo's booking fee is non-refundable except where the law requires otherwise, because it pays for the service already provided in selling you the ticket.

If an organiser materially changes an event, such as a new date or venue, and you cannot attend, you may request a refund of the ticket price. Tickets are otherwise non-refundable unless the organiser's own policy or your local consumer law gives you a further right.

Refunds are returned through the payment processor to your original payment method and may take five to seven business days to appear.

Where an event allows it, you can transfer a ticket to someone else, or list it for resale inside Globiqo, up to any cap the organiser or the law sets. Reselling a ticket outside Globiqo, or above a permitted cap, is not allowed. The ticket contract stays with the organiser.

If you are an organiser, you are responsible for your events, for the accuracy of what you advertise, for honouring the tickets you sell, and for complying with the law that applies to your event. You must complete identity verification through Smile ID before you can be paid.

What Globiqo charges

Globiqo's fee is a flat 6% of the ticket price on each paid ticket. There is no fixed per-ticket charge and no monthly cost to list or sell. By default the buyer pays this fee on top of your price, so you keep the full price you set; you may instead choose to absorb it, in which case it is deducted from your share. The payment processor fee is always paid by the buyer, and is never taken from your takings.

When and how you are paid

You are paid through a third-party payment processor. At checkout your share of each sale is routed to your own subaccount with the payment processor, tied to the bank account you verify with us, and the payment processor settles it to your bank on its normal settlement schedule, which is typically the next business day in Nigeria. Your money is not held until the event date, and it never passes through a personal Globiqo account. Globiqo keeps only its 6% fee.

Cancellations, refunds, and chargebacks

If you cancel an event, every buyer is refunded the full ticket price through the payment processor. If you materially change an event, such as a new date or venue, buyers who cannot attend may request a refund. You are responsible for funding refunds on your sales and for any card chargebacks. Globiqo's 6% fee is non-refundable, since it paid for selling the ticket, except where the law requires otherwise.

If your subscription lapses or is downgraded, tickets your buyers have already been issued stay valid. Your buyers did nothing wrong and do not lose what they paid for.

You agree not to:

• Buy or sell tickets fraudulently, or with a payment method that is not yours.
• Copy, forge, alter, or duplicate a ticket or its QR code, or help anyone do so.
• Use a ticket that has already been used, or try to enter more than once on a single admission.
• Resell tickets outside Globiqo's resale feature, or above any cap.
• Scrape, harvest, or bulk-download data, or use bots to buy tickets.
• Impersonate an organiser, another user, or Globiqo.
• Interfere with the platform's security, or reach data that is not yours.

We may suspend or close an account that does these things, and tickets obtained through fraud may be cancelled. Tickets bought legitimately stay valid.

Globiqo, its logo, and the software behind it belong to us. Event names, artwork, and content belong to the organisers who post them. You may not copy or reuse any of it beyond what the app allows for normal use.

To the extent the law allows, Globiqo's liability to you is limited, and we are not liable for the acts of organisers or for the events themselves. Nothing in these terms excludes any liability that the law does not permit us to exclude, including your mandatory rights under local consumer law.

You can stop using Globiqo and delete your account at any time. We may suspend or close an account that breaks these terms or the law. Where you hold valid tickets, we will not cancel them because of an unrelated account issue.

These terms are governed by the law of the country in which the Globiqo operating entity is registered, and disputes are subject to its courts, without affecting any mandatory rights you have under the law of the country where you live.

We may update these terms. When we make a material change, we will update the date at the top of this page and, where appropriate, notify you.

Questions about these terms can be sent to hello@globiqo.app.